In sunny Miami, Florida, Kendall Endoscopy & Surgery Center boasts a highly competent team. There is a rising star, however, at this freestanding ambulatory surgery center, and that star is Katty Hechevarria, RN, who is training to take the reins as nurse manager.
One of Hechevarria’s strengths is in team bonding, according to Maria Tarrau, BSN, RN, CGRN. “Katty has a wonderful habit of arriving at work with a positive attitude and checking in with everyone,” Tarrau said. “Her well-known phrase, ‘How is it going?’ not only reflects her genuine concern but also brightens everyone’s day. Her cheerful approach and personal touch make a significant impact on the team’s morale.
“Katty’s attitude is truly exceptional and has always been a standout quality among her co-workers, physicians and patients,” Tarrau added. “Her constant smile and eagerness to assist are just a few of the many reasons she is so highly regarded. She approaches herrole with utmost seriousness and is committed to continual improvement and learning each day. Her colleagues describe her as always ready to lend a hand, whether it’s covering a shift, handling a case, baking a cake, or organizing unit activities—whatever the need, Katty is there.”
Hechevarria’s philosophy reflects the understand- ing that while no team is perfect, a cohesive team is best composed by diverse individuals whose strengths complement one another. She recognizes the importance of fitting all the pieces together to create a well-functioning unit, and according to Tarrau, her ability to foster this sense of unity and collaboration is one of her greatest strengths.
Hechevarria’s journey with Kendall Endoscopy started in 2012, when she came on board as a GI technician. Since then, she’s earned her nursing license and made a transition back into nursing.
“Her dedication was particularly nota- ble during the COVID pandemic, when she played a crucial role as part of the elite team that kept our center opera- tional during those challenging times,” Tarrau said. Hechevarria is slated take on the role of nurse manager in 2025, when the team’s current manager plans to retire. “Her extensive experience, commitment, and leadership skills make her a natural fit for this position,” Tarrau added.
Hechevarria is part of a fantastic team that includes almost four dozen physicians, and 18 registered nurses, eight of whom are per diem. “Our per-diem staff take their roles very seriously and have demonstrated their commitment during the recent AHCA federal and state surveys,” stated Tarrau. “They received commendations for their professional attitude and extensive knowledge, showcasing their dedication and expertise.”
There are also five GI technicians, each of whom plays a key role in maintaining the highest standards of cleanliness by ensuring that all equipment, supplies and rooms are well-stocked and in top condition. Their meticulous attention to detail guarantees that everything is readily available and functioning optimally.
Six staffers compose the front office staff—what Tarrau refers to as the “first impressions team.” “This team is essential in setting the foundation for the patient experience at our center. Their efforts are consistently recognized in our surveys for their outstanding contribution to maintaining high standards and ensuring a positive environment for our patients,” she said.
Kendall Endoscopy provides colonoscopies, flexible sigmoidoscopies and upper endoscopies, as well as other gastrointestinal procedures. The center is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC), and the Press Ganey patient experience survey revealed a 92% satisfaction rate among the center’s patients. Talented team members, and leaders like KattyHechevarria, are key to the success.
Retiring nurse manager Milly Garcia said, “Katty has been an absolute plea- sure to work with. She is exceptionally bright and deeply engaged in both her work and the working environment. Her dedication and well-rounded approach make her an exemplary employee and a tremendous asset to our center. I am confident that Katty will continue to be a pivotal part of our center’s future as I step down.
